Haven of Horrors aims to process orders the same day so that your item will be received by you ASAP, in rare circumstances it may take a few days to process an order, if this is the case you will be notified every step of the way on the progress of your item.
We aim to offer the most affordable options on shipping for our customers and use the United States Postal Service (USPS) Calculated Shipping options. with several shipping methods available, including standard and expedited services.
All shipping options are detailed during checkout. Shipping fees are based on actual product weights or dimensions and the shipping fees displayed during checkout are the actual rates you will pay.
Delivery times vary, depending on the shipping method selected. Each shipping method will display the expected delivery time provided by USPS.
In most cases, the stated delivery day/range is accurate, however, there may be some shipments which take longer. If your delivery has not arrived, you can use the tracking number provided with your order, to check the status of your delivery.
If tracking is required, please make sure you select the shipping option which allows for tracking. Please note that Haven of Horrors can only pursue a lost item claim with USPS if the item was shipped with tracking and insurance. If an item is lost in the mail without tracking Haven of Horrors can not be held accountable. If an item is lost via an international order with or without tracking we will do our best to help locate the item, however, for a refund of the item cost, insurance will always need to be purchased for all orders both national and international.
We also offer combined calculated shipping for our products, just add the items you want to your cart and the combined shipping will be calculated when you checkout. Calculated shipping and combined shipping is based on combined product weight and may not reflect accurate costs. If you have any concerns with the calculated shipping costs, please contact us prior to purchase.
All items are shipped from Langhorne, PA USA.
Please note: All items leaving Haven of Horrors are in new/factory condition unless otherwise stated or advertised. Haven of Horrors holds no responsibility on the condition of items received as we are unable to be responsible for the actual handling when it leaves Haven of Horrors. If you are a collector seeking pristine packaging, please contact us before placing your order. We will try to select an item with no shelf wear on the packaging, if available and for an additional fee, we will ship with extra packing material.
How do I return an item?
At Haven of Horrors, we aim to ensure all customers have a seamless experience from start to finish, including handling any concerns you may have after receiving your order.
Items purchased from HavenofHorrors.com can be returned for refund, store credit or exchange within 30 days of receipt of shipment in most cases (see Return Conditions for full details).
Starting a Return
If, for any reason, you are not satisfied with your purchase, please reach out to our customer service team within 7 days of receipt of your order, to receive an RMA number confirming your return request has been authorized.
Return Conditions
Seller Error: If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you. If the item purchased is no longer in stock we will issue a refund.
Defective items: If you receive an item with a manufacturer's defect, please contact us within 7days of receiving your order to arrange for a replacement. If the item purchased is no longer in stock we will issue a refund.
Shipping Damage*: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email info@havenofhorrors.com with photographs of the package and damaged contents.
*Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. If you are a collector seeking pristine packaging, please call with your order. We will try to select an item with no marks on the packaging, and for an additional fee, we will ship with extra packing material.
Refused or Undeliverable Packages: Packages returned because of undeliverable or refused delivery are subject to a restocking fee of 20% of the purchase price, to recover the cost of processing, shipping, and then re-stocking the order.
Non-returnable Items: These items are not eligible for return due to consumer safety or to ensure product integrity.
Clothing is not eligible for return after it has been worn
Jewelry items are not eligible for return
Opened items are not eligible for returns. This includes:
- Items that have been opened or removed from the packaging
- Items that have visible indications that the package has been opened
- Opened cases that are no longer factory sealed
Preparing your Return
Return Shipping – Domestic Customers: If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is initiated within 7 days of receipt of the item and will provide a prepaid label. If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.
If the return is for any other reason, you will be responsible for any return shipping costs. If you choose to return using the pre-paid label provided by us, the cost of return shipping will be deducted from your refund. If you choose to ship the return by some other means you will be responsible for all shipping costs and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.
Return Shipping – International Customers: If the return is due to our error or a damaged or defective product, please contact our customer service team so that we can resolve the issue immediately.
If the return is for any other reason, you will be responsible for any return shipping costs and must return the item using a trackable shipping method to be eligible for a refund. We are not responsible for any lost or damaged packages and will not be able to process a refund without the returned item.
Please include your RMA and order number with any return. All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.
Refunds
Refunds are usually issued within 7 business days of us receiving the product back. Please include your RMA and order number with any return.
Cancellations
Orders may be canceled as long as they have not been processed. Please use our contact form to see if your order has not yet been processed and can still be canceled. If we have not yet processed your order and receive a contact us message, we will cancel your order and let you know.